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Frequently Asked Questions
What is your Days To Ship after payment?
3 working days for in-stock items. Bulk/OEM orders: Lead time confirmed within 48h post-deposit.
How does warranty start and what technical support is provided?
A: Warranty begins from your received date. We offer lifetime free remote technical support. For defects: Email issue/video → we dispatch parts within 48h (global coverage).
Are your tools certified for EU/NA markets?
All carry CE and ISO 9001. Explosion-proof pumps: ATEX/IECEx. Certificates downloadable pre-shipment.
What are MOQ and IP terms for custom tools?
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MOQ: 10 units (branding/color), 10 units (technical mods)
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IP Ownership: Schmidt retains design IP, but grants exclusive license for your ordered batch via signed agreement.
What is the torque wrench accuracy?
Standard models: ±3% (ISO 6789) with titanium aluminum alloy. Calibration certificates included.
Are spare parts available for older models?
95% parts stocked for tools since 2011. Send model and get quote in 2h.
What HS codes apply to your products?
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Hydraulic Torque Wrench: 8467890000
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Hydraulic Pump: 8413606090
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Hydraulic Jack: 8425421000
Pre-filled commercial invoices provided.
How to reduce high import tariffs in my country?
We strategize based on your location:
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Option 1: Ship via Malaysia/Vietnam (tariff <5%) or depends on your country.
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Option 2: Adjust FOB value legally
Receive step-by-step video guides + 24h customs consultancy.
Can I inspect goods pre-shipment?
- Free live video inspection
- Hire CIMM(Third-party calibration institute) at your cost.
- Visit Huzhou factory (booked)
What if tools are damaged during transit?
Notify with photos within 48h → We handle insurance claims & send replacements immediately.
Do you provide installation training?
Yes – Free 2-hour live online training upon request. Recorded sessions available 24/7.
How do you ensure payment security for large first-time orders?
For your security and convenience:
- Corporate Wire Transfer (B2B) – Secure bank-to-bank transfer with full SWIFT details provided.
- PayPal – Buyer protection for orders under $20,000 USD.
To ensure equitable efficiency for all customers, we require 100% payment upfront for standard orders.
